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General Terms and Definitions

Website www.gen.hr is owned by Gen Ltd, headquartered in Sisak, Old Pračno 1, VAT 90803403152. When using this website, including web shop, the listed rules and Terms of Use are applied, as well as all current and applicable laws.

'User' means any legal entity or natural person, who is accessing, visiting and using this Website. The term 'User' also includes registered user. Registered user is any legal entity or natural person having full legal capacity, who registered for the use of web shop on this Website.

By accessing this Website and online store, and by using them, each user or a registered user agrees to be bound by these Terms and Conditions and agrees to implement their provisions.

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

http://ec.europa.eu/odr

User Account

The user can, but need not, register on Gen Ltd website.
Registration allows the tracking of the status of user's orders. During registration user must provide his/her contact e-mail address. It is not permitted to use a faulty or someone else's e-mail address, to impersonate other persons and / or organizations, or to misrepresent in any other way the source of content and communication - whether it be the registered user or a guest. User is entirely responsible for the confidentiality of his/her user account, i.e. of safeguarding the user name, password and other personal data, and of providing the limited access to his/her computer and user account. User is responsible for all activities associated with the use of his/her user name and password.

Restrictions and Responsibilities

User agrees not to use this Website for the content that spreads the hatred and racial intolerance, violate the rights and interests of third parties, or initiate / distribute any illegal software, including but not limited to viruses, spyware, Trojans, and similar.

Documents, data and information published on this Website may be reproduced, distributed or used for commercial purposes only with the express consent of Gen Ltd.

By accessing this Website, the User accepts all risks arising from the use of the Website, and accepts to use the content of Website only for personal use and at his/her own risk.

Gen Ltd fully disclaims all liability in any way arising from the use of this site.

Gen Ltd reserves the right to alter the content of Website without any prior notice and will not be responsible for any consequences arising from such changes. Gen Ltd will not be responsible for any consequences arising from the unavailability of the Website due to any technical reasons.

Gen Ltd reserves the right to change the range and price of their products and services.

Terms of Sale

According to the Consumer Protection Act, the minors or the persons without full legal capacity cannot make the purchases online, this can be done only by their legal representatives.

The User purchases the products in web store based on the selection of images and basic descriptions of the product. Products are ordered electronically, by adding a product to the cart. A product is considered ordered when the entire ordering process is completed.

Product prices are shown in Croatian Kuna and include value added tax (VAT). Shipping price is calculated at the end of the ordering process, i.e. the calculation.

Payment

Payment in our online store can be made in several ways:

  • Cash on delivery
  • Proforma invoice - in this case, we will provide the banking information and send it to your e-mail address.
  • Credit cards – Visa, MasterCard, Maestro and American Express. We approve the payment in installments: up to 6 installments for Amex card and up to 12 installments for Diners card.

Return Policy & Complaints

Prior to the delivery, all products are extensively reviewed and delivered to the delivery service in proper condition.

The buyer has the right to return the goods in the following cases:

- delivery of goods, which were not ordered;

- delivery of goods, which have errors or were damage in transport.

When receiving the shipment, you are required to unpack and inspect it, and if you notice the damage that happened in the transport or if the content does not fit you order, or if the delivered goods have expired, you are not obliged to accept the shipment and should return it to the courier, and immediately inform us about it. A courier will return the damaged shipment, and you will be sent a new shipment at our expense. We do not replace the incorrectly ordered goods.

The image illustrating the product on the Website does not have to have the exact look of the actual product, and the customer can not make a complaint regarding this issue, as another packaging may be used depending on the transport conditions.

Delivery

Delivery is made by Overseas Express or GLS. The cost of delivery is 0 HRK for domestic cutomers, but in the case of returning of an item, the costs will be charged to the buyer. If you are not at the delivery address at the time of delivery and cannot therefore accept the delivery, it is your responsibility to pick up the package within the time period set by the delivery service (Overseas Express).

Upon the receipt of your order, and detailed control of the accuracy and proper condition of goods you ordered, we ship the ordered items within 72 hours. If for some reason we are unable to deliver the goods ordered, we will notify you via e-mail and / or ny telephone. We also provide the delivery outside Croatia, by arrangement.

IMPORTANT!

If your package does not arrive within 5 working days of receiving the notice that your shipment is dispatched, it is your responsibility to contact us so we can send you a confirmation of shipment, which you can use to check with your local Overseas Express office what happened to the shipment.

If you do not collect the package within a certain time period, regardless of the reasons for failing to do so (including not receiving notification of the delivery of package in your mailbox) and the package is returned to the sender, we reserve the right to again charge the cost of returning the package and cost of resending it to the desired address.

Protection, collection and use of personal data

Gen Ltd agrees to protect customers' personal data in a way that it collects only the necessary, basic information about customers / users, that are necessary to fulfill our obligations, to inform the customers about the way we collect data, and give the customers a choice about how their data is used, including the decision whether or not to have their name removed from lists used for marketing campaigns. All information is strictly confidential and available only to employees who need such information to perform their job. All staff of Gen Ltd and business partners are committed to protecting and respecting privacy policy.

This website allows the user to register and purchase in the online web store and for that purpose collects personal information of the user / site visitor. Before using this website, please read the additional information in the General Privacy Policy and the Cookie information.

Changing Terms of Use

Gen Ltd reserves the right to change these Terms of Use without prior notice. Users are required to check the applicable Terms of Use published on the website, on each visit to the Website, including the web shop.

Credit card purchase security

Our products can be purchased with American Express, MasterCard, Maestro and Visa credit cards.

For authorization and payment with credit cards, we use WSPay system for credit card authorization, that ensures the confidentiality and security of your data. WSPay system uses the highest standards of security and privacy, Secure Socket Layer (SSL) security protocol with 128 bit encryption, and the credit card numbers are not stored in the system.

Employees and partners of Gen Ltd have absolutely no access to your credit card number at any time.

Credit card purchase security is provided through:

American Express – Jamstvo sigurne online kupnje American Express – Guaranteed secure online purchase
MasterCard SecureCode MasterCard SecureCode
Verified by Visa Verified by Visa

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